Terms & Conditions – Laundry Van
Effective Date: May 12, 2026
Welcome to Laundry Van. By accessing our website, mobile application, WhatsApp services, or placing an order with us, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our services.
1. Services
Laundry Van provides professional laundry and garment care services, including but not limited to:
Dry Cleaning
Steam Ironing
Wash & Fold
Curtain Cleaning
Shoe Cleaning
Stain Removal
Commercial Laundry
Pickup & Delivery Services
Services may vary depending on area availability.
2. Order Placement
Orders may be placed through:
Mobile App
Website
WhatsApp
Phone Call
Customers are responsible for ensuring accurate pickup and delivery details.
Incorrect address or contact information may delay service.
3. Pickup & Delivery
Pickup and delivery times are estimated and may vary due to:
Traffic conditions
Weather disruptions
Public holidays
Operational delays
High service demand
While we aim for timely delivery, Laundry Van cannot guarantee exact delivery times in every circumstance.
4. Garment Inspection
Customers must:
Empty all garment pockets before pickup
Remove valuables
Inform us about delicate fabrics or special care instructions
Laundry Van is not responsible for items left inside garments, including:
Cash
Jewelry
Documents
Electronics
Personal belongings
5. Cleaning Process
We use industry-standard cleaning methods and fabric-appropriate detergents.
However, results may vary depending on:
Fabric condition
Age of garment
Existing damage
Stains or discoloration
Some stains may become permanent despite professional treatment.
6. Damaged or Delicate Items
Laundry Van will exercise reasonable care in handling garments.
However, we are not liable for damages caused by:
Weak or worn fabrics
Manufacturer defects
Color bleeding
Shrinkage due to fabric nature
Hidden garment defects
Improper labeling
Customers should inform us in advance about expensive or highly delicate garments.
7. Lost Items Policy
In rare cases of confirmed loss caused by Laundry Van:
Compensation may be provided based on:
Garment age
Condition
Fair market value
Maximum compensation policy
Compensation decisions remain at the discretion of Laundry Van management.
8. Payment Terms
We may accept:
Cash on Delivery (COD)
Online Payments
Debit/Credit Cards
Third-party payment methods
Payments must be completed before or at delivery unless otherwise agreed.
9. Pricing
Prices may vary depending on:
Garment type
Service selected
Stain condition
Fabric sensitivity
Urgent delivery requests
Prices are subject to change without prior notice.
10. Cancellation Policy
Orders may be cancelled before processing begins.
Once cleaning has started, cancellations may not be possible.
Pickup cancellation charges may apply in some cases.
11. Refused Deliveries
If a customer is unavailable repeatedly for delivery:
Additional delivery charges may apply
Storage fees may be charged for long delays
12. Customer Conduct
Customers must not:
Abuse staff
Provide false information
Misuse promotions or discounts
Engage in fraudulent activity
We reserve the right to suspend service.
13. Limitation of Liability
Laundry Van’s liability shall be limited to the service amount paid unless otherwise required by law.
We are not liable for indirect or consequential losses.
14. Changes to Terms
We may update these Terms & Conditions from time to time.
Updated terms will be published on our website or mobile app.
15. Contact Us
Laundry Van
Ground, Saeed Tower 2 - Sheikh Zayed Rd - Dubai
Park Avenue - 57th Street - Nad Al Sheba 1 - Dubai - UAE
Phone: 800-801 / +971 556826438
Email: info@eagleslaundry.ae
Website: Laundry Van
