## Privacy Policy – Laundry Van
**Effective Date:** May 12, 2026
Welcome to **Laundry Van**. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Laundry Van collects, uses, stores, and protects your information when you use our website, mobile application, WhatsApp services, pickup and delivery services, and related platforms.
By using our services, you agree to the practices described in this Privacy Policy.
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# 1. Introduction
At **Laundry Van**, we provide professional laundry, dry cleaning, steam ironing, shoe cleaning, curtain cleaning, commercial laundry, and pickup & delivery services across Dubai and surrounding areas.
We are committed to ensuring that your personal data is handled securely, responsibly, and transparently.
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# 2. Information We Collect
We may collect the following types of information:
### A. Personal Information
When you create an account, place an order, contact us, or use our services, we may collect:
* Full name
* Mobile number
* Email address
* Pickup and delivery address
* Apartment, villa, or building details
* Login credentials
* Profile image (if uploaded)
### B. Order Information
We may collect information related to your laundry orders, including:
* Order details
* Garment/item types
* Pickup and delivery schedules
* Service preferences
* Order history
* Payment method
### C. Device & Technical Information
When using our website or mobile application, we may collect:
* Device information
* Browser type
* App version
* IP address
* Operating system
* Usage analytics
### D. Location Information
For pickup and delivery services, we may collect your location or delivery address to:
* Schedule pickups
* Improve route planning
* Provide accurate delivery services
Location access is only used where permitted by your device settings.
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# 3. How We Use Your Information
We use your information to:
* Process and manage laundry orders
* Schedule pickup and delivery
* Communicate regarding orders
* Send order updates and notifications
* Improve our services
* Respond to customer support requests
* Maintain service quality and safety
* Prevent fraud or misuse
* Comply with legal obligations
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# 4. WhatsApp, SMS & Notifications
Laundry Van may contact customers through:
* WhatsApp
* SMS
* Phone calls
* Email notifications
* Mobile app notifications
These communications may include:
* Order confirmations
* Pickup reminders
* Delivery notifications
* Promotions and offers
* Service updates
You may opt out of marketing communications at any time.
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# 5. Payments
Laundry Van may support payment methods including:
* Cash on Delivery (COD)
* Online Payments
* Debit/Credit Cards
* Third-party payment gateways
We do **not store complete card or payment information** on our servers. Payment processing may be securely handled by trusted third-party payment providers.
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# 6. Data Sharing
We do **not sell, rent, or trade** your personal information.
We may share limited information only with:
### Delivery Personnel
To complete pickup and delivery orders.
### Service Providers
Trusted vendors assisting with:
* Payment processing
* SMS notifications
* Hosting services
* Analytics
* Customer support systems
### Legal Authorities
Where required by applicable law, court order, or governmental request.
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# 7. Data Security
We implement reasonable technical and organizational measures to protect your information from:
* Unauthorized access
* Misuse
* Loss
* Theft
* Alteration
* Disclosure
Although we strive for strong security, no online system is completely secure.
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# 8. Account Security
You are responsible for maintaining the confidentiality of your login credentials.
Please notify us immediately if you suspect unauthorized access to your account.
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# 9. Cookies & Analytics
Our website and app may use cookies and analytics technologies to:
* Improve website functionality
* Understand customer behavior
* Enhance user experience
* Optimize performance
You may disable cookies through your browser settings.
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# 10. Customer Responsibilities
Customers are responsible for:
* Providing accurate information
* Checking garment pockets before pickup
* Informing us of delicate fabrics or special care instructions
* Reporting issues promptly
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# 11. Children's Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
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# 12. Retention of Information
We retain customer information for operational, legal, accounting, and service-related purposes as necessary.
Order history may be stored to improve customer experience and support future service requests.
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# 13. Third-Party Links
Our website or application may contain links to third-party websites. We are not responsible for the privacy practices of those external platforms.
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# 14. Your Rights
Depending on applicable laws, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of your data
* Withdraw consent where applicable
Requests may be submitted using the contact details below.
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# 15. Changes to This Privacy Policy
Laundry Van may update this Privacy Policy from time to time.
Updated versions will be published on our website or application with the revised effective date.
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# 16. Contact Us
If you have questions regarding this Privacy Policy, please contact us:
**Laundry Van**
Ground, Saeed Tower 2 - Sheikh Zayed Rd - Dubai
Park Avenue - 57th Street - Nad Al Sheba 1 - Dubai - United Arab Emirates
**Phone:** 800-801 / +971 556826438
**Email:** [info@eagleslaundry.ae](mailto:info@eagleslaundry.ae)
**Website:** [Laundry Van](https://eagleslaundry.ae/?utm_source=chatgpt.com)
By using Laundry Van services, website, or mobile application, you acknowledge that you have read and agreed to this Privacy Policy.
